Customer Service Reps

Full time and part time positions available! The main responsibility of this position is servicing Associates and Customer inquiries using computer based knowledge information systems with regards to company initiatives, promotions, operational support and procedural changes. Other accountabilities include the efficient use of company resources, documentation of calls, answering emails and providing recommendations to support center management to enhance processes and systems.

* Answer calls
* Respond to self-service tickets from store associates
* Provide assistance to stores for Payroll, Benefits, Marketing, Store Maintenance, Inventory, Logistics, Loss prevention, Risk Insurance and Procurement needs
* Answer calls and emails from retail customers and resolve customer complaints
* Metrics of talk time and after call work must be achieved

* Must demonstrate a sense of urgency and a positive attitude with all contacts
* Candidates for this position must be flexible with working evenings, weekends and holidays
* Prior customer service and/or call center experience including strong keyboarding skills
* Excellent verbal and written communication skills
* Ability to remain flexible and react calmly under pressure
* Ability to multi-task in a fast paced environment
* Must be able to learn and apply knowledge quickly including accurate and detailed documentation
* Ability to resolve conflicts for the benefit of the customer and the organization
* Knowledge of Microsoft Word, Excel and Internet required
* Bilingual skills in Spanish or French is a plus

For more information contact:
Jen at 785-272-9999



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