“We are committed to understanding the requirements of our customers and working to meet or exceed their expectations the first time...every time.”
For Key, quality is much more than just another word. It is the basis for all of our business practices. We strive to provide the best service possible for our customers. Continually, we try to improve our processes to guarantee customer satisfaction.
Key Staffing utilizes the following quality assurance measures to review the performance of our field employees on assignment:
- On the first day of all new assignments, a Staffing Specialist will confirm the field employee’s arrival on the job within one hour of the start time.
- A Quality Control Card is then mailed to the supervisor to monitor the field employee’s performance and to assist us in placing suitable employees in the future.
- Once a week, a Staffing Specialist will contact the customer by phone to ensure the field employee is meeting or exceeding the job requirements in all areas including skills, productivity, appearance, attitude, and attendance.